How can I purchase your products?
Why should I purchase your products?
- Through this website or from our retail store located at 1317 University Ave, Lubbock TX 79424.
How long will it take for my order to arrive?
- For over 50 years, Paddle Tramps has sold the highest quality wooden products available on the market. Our website gives you the opportunity to design your product before you ever make a purchase. This is helpful to you in a number of ways. For example, if you spell out a person's name and realize that the letter size is too large or small, you simply change to a different size letter. It is much easier to end up with an item of which you are truly proud when you can personally work with and see the product.
How safe is my personal information?
- Since Desknameplates.com (Paddle Tramps) is the manufacturer we are able keep a heavy stock on most items. Most orders received before 3 pm CST are processed that day and your product is assembled within 5 business days.
Shipping generally takes an additional 3-5 business days.
How do you use my personal information?
- We uses 128-bit encryption to secure the information you pass to us. You should take notice that there is always a golden padlock in the status bar of your browser before you send sensitive information over the Internet. We also recommend that you double click the padlock and see that the certificate is issued to the web site you are placing your order with.
What is your return policy?
- Paddle Tramps uses your personal information for shipping and payment processing only. We will never sell your information to anyone.
What are your terms and conditions?
- Because each item is personalized we do not accecpt returns unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Please call 1-806-765-9901 to request return authorization.
- After we receive your authorized return item we will apply a refund to your credit card within 24 hours.
- The customer is responsible for paying return shipping costs on all returned items.
- Order Cancellations - Because our orders are processed quickly and assembly of your order may begain immedeitaly the actual amount of time will vary, in most cases the order will have undergone processing in less than three hours and therefore can not be cancelled.
- Copyright - The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Paddle Tramps.